Refund policy

At OOKSIN APPARELS, we take pride in the quality and craftsmanship of our products, striving to meet the latest trends and uphold the highest standards. However, we understand that there may be instances where you are not entirely satisfied with your purchase. Our Return/Refund policy is designed to make the return process as convenient as possible for you. If you have any queries regarding the return of your product, please refer to the following policy instructions:

You must initiate the return request within 7 days of receiving the product. This allows you ample time to inspect the product thoroughly and request a return if necessary.

You may return any product as long as it is in perfect condition with the original tags still attached. Once the tags are removed, the product will be considered "Used" and will not be eligible for return or exchange in the form of store credit.

Unfortunately, refunds are not permitted.

In the event of cancellation or non-delivery, refunds will be issued directly to the original source account.

To ensure a smooth return process, we recommend recording a video while opening the product. In the unfortunate event that you receive a damaged, wrong, or used product, please promptly share the video or picture with us at ooksinapparels@gmail.com within 48 hours. This will enable us to thoroughly investigate the matter and provide appropriate compensation.